Privacy Policy
At Sylvan Lane, we believe that confidential information should remain confidential. We only use your
personal information for the purpose of filling your orders and communicating with you regarding your order. We never sell
or share your personal information with other companies. If you wish to receive promotional information regarding specials
and new products, please sign up for our Newsletter on our home page.
Placing Orders
Check first and see if we have
a Retailer in your area. If not, then ordering from Sylvan Lane is easy.
We have a secure shopping
cart for your purchases. If you experience any problems using the cart, please let us know.
Payments
We accept Mastercard, Visa, American Express and
Discover Cards through Google Checkout. Credit Cards, instant payments and echecks through PayPal services.
Also postal money orders. (Sorry, no personal checks accepted.)
We will calculate your order
(including shipping charges) and email an order confirmation with invoice depending on your chosen method of payment.
Shipping
We ship First Class
Mail with charge for Delivery Confirmation/Tracking Service. We ship Priority Mail with no-charge confirmation/tracking
service. We also utilize the Flat-Rate Postage Boxes for larger orders to save you shipping costs.
Shipping Insurance
Please
let us know if you require insurance on your package by leaving a note in the message box at check out.
Guarantees
All items are money-back
guaranteed (excluding shipping charges.) Please notify us within 5 days of receipt of your order should you require
a refund. Refunds will be in the form of cash-back or in-store credits depending on the nature of your return.
In case we have made an error in your order, we shall replace the incorrect items at no additional charge.
